Frequently Asked Questions


GRADUATION PHOTOGRAPHY

BEFORE THE GRADUATION

  • How do I order Graduation Photographs?
  • Is there any extra charge for ordering on the day?
  • My Graduation does not appear on the University list, what does this mean?
  • Can I order photograph packs that are not listed on the website?
  • If I only want the Presentation Photograph, do I have to order this before the ceremony?
  • Where are the studios located and opening times?
  • When is the best time to have my photographs taken?
  • Do I need to book a studio time?
  • What do I do if I cannot attend at the time I have booked?
  • I have not received my confirmation email – what should I do?
  • I would like to add to my original order. Is it possible to upgrade on the day?
  • If I go to your studios before my ceremony I won’t have my certificate. Will you provide me with one?
  • How many people can I bring to the Studio?
  • What if I do not like the pictures that are taken?
  • AFTER THE GRADUATION

  • I pre-ordered photographs but did not attend my ceremony. Can I get a refund?
  • I want to change/cancel my order, what should I do?
  • Can I order more photographs?
  • Can I add the Digital Photo to my order after the event?
  • When will I receive my photographs?
  • My order has been despatched but I have not received it.
  • I have only received part of my order.
  • My order has arrived damaged or faulty
  • How do I access my Digital Photo?
  • Will it be possible to view the Presentation Photographs online?


  • SCHOOL PHOTOGRAPHY

    GENERAL

  • What is the time limit on ordering photographs?
  • Can I view my child's photograph online?
  • Can I apply more than 1 image in a pack
  • How do I access my Digital Photo?
  • When will I receive my photographs?
  • My order has been despatched but I have not received it.
  • I have only received part of my order.
  • My order has arrived damaged or faulty